Customer Service is crucial to the success of businesses. Customer Service at Manchester Airport is a great resource for teachers and students of Business Studies and Travel and Tourism. Manchester Airports Group is one of the few companies enjoying success in a very difficult economic climate and this is due in large part to the attention given to excellent customer service throughout its businesses. This resource focuses on three areas:
- Why does excellent customer service matter
- How do businesses adapt customer service to meet the needs of all its customers
- What skills are needed by staff in the customer service on a daily basis?
One area that will be of particular interest to teachers and students is the extent to which technology and social media are influencing customer services.